Refund and Returns Policy

Thank you for shopping with us at Nansubuga And Brothers (NAB) We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your home appliance, please review our Refund and Returns Policy below.

 

Eligibility for Returns.

You may return items within  14 days of the purchase date, provided that:

The item is in its original condition, unused, and in the original packaging.
All accessories, manuals, and parts are included.
The return is accompanied by a valid proof of purchase (receipt or order confirmation).

 

Non-Returnable Items.

The following items are not eligible for return:

  • Opened or used items, unless defective.
  • Customized or personalized products.
  • Items marked as final sale or clearance.

 

Defective or Damaged Items.

If you receive a defective or damaged item, please contact us within “7 days” of receiving the product. We will provide instructions for returning the item and we will offer a replacement, exchange, or full refund.

 

Return Process

To initiate a return:

  1. Contact our Customer Service team at nabstoresug@gmail.com or +256709491940/+256772402537.
  2. Provide your order number and the reason for the return.
  3. Follow the provided instructions to return your item.

Please ensure that the return package is securely packaged to prevent damage during transit.

 

Refund Process

Once we receive and inspect your returned item, we will process your refund within 1 day. Refunds will be issued to the original payment method. 

 

Return Shipping Costs.

Customers are responsible for return shipping costs, except in cases where a wrong item was delivered, the item was defective or damaged upon arrival.

 

Exchanges

If you would like to exchange an item for a different size or model, please follow the return process above and place a new order for the desired item.

 

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please reach out to us:

Nansubuga And Brothers (NAB)
Kampala, Katwe, Kibalama House Near Katwe Diary
nabstoresug@gmail.com
+256709491940/ +256772402537

We appreciate your understanding and thank you for choosing [Your Company Name]. We look forward to serving you again!